The ‘Pause Life is now HSA/FSA Eligible!
The ‘Pause Life has partnered with Flex to enable customers to check out with their Health Savings Account (HSA) or Flexible Spending Account (FSA).
Checking Out with Flex is Easy
HSA/FSA Payments With Flex
One-Time Purchases
1. Checkout
1. Check out as a guest. Exit the “Shop Pay” Pop-up if prompted.
(Payment methods such as Shop Pay, Paypal, Apple Pay, Google Pay, and Venmo cannot process FSA/HSA Payments).
2. Select the Flex | Pay with HSA/FSA Option
2. Complete Health Assessment
Take a quick, private health survey.
A licensed provider will review your answers to determine eligibility.
3. Make Your Purchase
Pay with your HSA/FSA card or a credit card. If you use a regular credit card, follow the guide included with your LMN to submit your purchase for reimbursement.
Subscriptions
1. Make Your Purchase
Pay with your regular credit card. After your purchase, check your confirmation receipt email for a link to the Flex survey.
2. Complete Health Assessment
Take a quick, private health survey.
A licensed provider will review your answers to determine eligibility.
3. Submit for Reimbursement
Follow the steps emailed with your Letter of Medical Necessity to submit your purchase for HSA/FSA reimbursement.
Eligible Products
Common Questions
How does using my HSA/FSA account save me money?
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.
An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).
What are FSA and HSA accounts?
Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.
Can I use my HSA/ FSA at The ‘Pause Life?
The ‘Pause Life has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means that you can now use your HSA or FSA debit card to buy The ‘Pause Life nutritional supplement products for one-time purchases with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket. If you purchase a subscription you can follow the reimbursement process.
Can I use my regular credit card at checkout?
Yes! On the receipt for your purchase or next subscription shipment there will be a reimbursement link that will prompt you with the steps to get a Letter of Medical Necessity for reimbursement.
In order to get reimbursed follow the below steps:
- Understand your LMN
- Identify your HSA/FSA Administrator
- Log into your HSA/FSA Administrator’s Online Portal
- Locate the ‘Reimbursement’ or ‘Claims’ section
- Submit your LMN and Receipt
- Await Confirmation
- Repeat for future receipts
What is a Letter of Medical Necessity, and how is this compliant?
The items in your Flex Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.
There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Flex LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.
Are there fees associated with using Flex services?
There is no cost to you.
When should I use my FSA/HSA dollars?
You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!
How long does it take for me to receive my Letter of Medical Necessity?
Generally it takes 24-48 hours. In some cases, Flex’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam for an email from notifications@withflex.com, then reach out to us at support@withflex.com for help.
I don’t have an HSA/FSA. Can I still benefit from Flex?
Unfortunately, Flex services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!
Can I use my FSA/FSA Card with express checkout using Shop Pay, Pay Pal, Google Pay, Apple Pay, or Venmo?
With Flex, FSA/HSA cards can be used for express checkout, but only through Flex designated regular one-time purchase payment method at checkout. If you select Flex as your payment option, you can use your FSA or HSA card like a regular credit card.
