Cancellation policy

If your 'Pause Life one-time or subscription order has not been fulfilled, you can request to cancel your order by contacting our Customer Service Team.  

If you would like to cancel an order, be sure to get in touch with us as soon as possible so that we can cancel it before it is in the fulfillment process.  Once fulfillment has started, there is no guarantee that we can cancel the order and provide a refund.  

If, for any reason, your order cannot be canceled or has already shipped, you can request a return review.  Please do not open the shipment upon receipt, as we do not accept returns that have been opened/unboxed from the original shipping package (for safety reasons).  

Subscription Orders
Please note:  we send recurring subscription upcoming order notifications 4 days before the upcoming order is processed.  If you cancel the subscription after an order has processed, it DOES NOT cancel the current active order.  Please contact us for help. 

Weighted Vests
Incur a $12 return charge.  OCONUS (Hawaii, Alaska, FPO/APO/AP/DP, US Territories, etc) vest orders are FINAL SALE.