FAQs
Supplements
Company
The Galveston Diet
Meals
Community
How do I manage my supplement subscription?
Click Here for a step-by-step guide that shows you how to manage your supplement subscription account.
What is Buy More, Save More?
Our Buy More, Save More program allows you to purchase and receive the following discounts in any combination of products you choose:
Buy 2 --> save 5%
Buy 3 --> save 10%
Subscribe and save for 10% will still apply on top of the Buy More, Save More discounts.
Buy 3 --> save 10%
Buy 4+ --> save 15%
Subscribe and save for 10% will still apply on top of the Buy More, Save More discounts.
Please read more about the discount offering here.
- Buy More, Save More is not available via social media or shop (Shop Pay) stores. These stores do not provide the functionality to integrate these discounts. Please use the online store to make purchases under our discount program or to subscribe and save.
Why was I charged twice for the same order?
You may see a pre-authorization charge that may or may not have included tax before a final total. Upon final charge, the tax was determined and then adjusted accordingly. The adjusted amount was then authorized and captured as payment. The pre-authorization should drop off your payment method shortly after the final authorization. If it doesn't, please let us know by contacting shop@thepauselife.com.
Where is my order?
If you are concerned about the delivery of your order, please email our success team at shop@thepauselife.com. If your package shows that it is "Delivered," but you do not have it in hand, please give it a day or so to show. There is a high probability that it will arrive safely.
Do you sell Magnesium?
We currently do not sell a Magnesium supplement. Dr. Haver uses a magnesium supplement called Neuro-Mag L-Threonate by Life Extensions. You can check out Dr. Haver’s Amazon Storefront for her preferred items.
Will taking the supplements break my fast, especially if I am practicing intermittent fasting?
Our Fiber GDX, Omega 3 + Vitamin D & K, Turmeric and Sparkle Collagens all have calories and could break your fast. If you are practicing intermittent fasting we recommend taking your nutritional supplements after you have broken your fast. Creatine can be taken during fasting as it doesn’t contain any calories.
We also suggest taking Omega-3 and Turmeric with a small snack or meal to aid in absorption of the supplement.
We also suggest taking Omega-3 and Turmeric with a small snack or meal to aid in absorption of the supplement.
What supplements are Vegetarian, Vegan or without Gluten?
Vegetarian:
- Creatine
- Fiber GDX
Vegan:
- Creatine
- Fiber GDX
Gluten (no gluten ingredients):
- Creatine*
- Skin & Bone Collagen (no gluten ingredients processed in facility)
- Skin Boost Plus Collagen (no gluten ingredients processed in facility)
- Fiber GDX (Gluten Free, each lot tested)
- Omega 3 w/Vitamin D&K*
- Turmeric*
* Note: gluten ingredients may be found in the facility where the product is manufactured, however, every production line is sanitized, tested and cleared before product production.
What does third-party testing mean?
Third Part Testing means that we have had the final product tested by a lab that is unbiased in the production and sale of the product. The lab isn’t associated with the manufacturer, 3PL/Distribution or brand.
We have also established and we follow Good Manufacturing Practices (GMPs), which are guidelines that provide a system of processes, procedures and documentation to assure a product has the identity, strength, composition, quality and purity that appears on its label. GMP regulations establish guidelines for dietary supplement companies to follow during the manufacturing process.
Why haven’t I received my refund?
It can take 3-5 business days for a refund to process back on to the original payment method. In some cases, depending on the financial institution and third party payment system, it can take up to 10 business days.
What do I do if I receive a damaged product?
If you encounter any issues such as a broken seal or a damaged product upon arrival, please take the following steps:
- Take a photo of the issue, capturing the damage to the product, seal or any leakage.
- Additionally, photograph the bottom of the container to provide us with the batch/lot number.
- Send these photos to shop@thepauselife.com for further assistance.
- DO NOT throw away any defective product or damaged item, to include the shipping box. These may be needed during the claim process.
What is your return/refund policy?
The Pause Nutrition’s No-Risk, 100% Satisfaction Guarantee is simple. Any customer not completely satisfied with the product will receive a full product refund. To maintain the integrity of our products, we do not accept product returns that have been unboxed from the original shipping package. To claim a refund, simply contact us within 30 days of receipt of product. Refunds will not be given after 30 days.
When will I receive my refund?
Refund requests are processed daily. Just remember that your bank may not be quite as quick as we are :) Give them 3-5 business days to catch themselves up to speed.
The 'Pause Life is not responsible for the following:
- Undeliverable products due to customer providing incorrect address information.
- Packages not delivered by an assumed delivery date.
Please contact our Customer Service team by email at shop@thepauselife.com between 9:00am – 5:00pm CST Monday – Friday to discuss any questions regarding your return/refund.
FAQ by Supplement:
Fiber GDX
HOW DO I TAKE THE FIBER GDX?
We recommend getting as much fiber through whole foods (25-35g) each day, then supplementing the gap, as needed.
When you begin, use 1/4 scoop and slowly increase to 1 scoop over a few weeks. Increasing when you feel your digestive system is adjusting well enough to do so. There is no rush to get to 1 scoop; adding it too fast can promote intestinal gas, abdominal bloating, and cramping.
Add the Fiber GDX to a cup/tumbler/shaker bottle with at least 8 ounces of water or/favorite beverage, then shake or stir vigorously.
Be sure to stay hydrated while increasing your fiber intake! Fiber binds with water.
How much is one scoop of Fiber GDX?
One (1) scoop of Fiber GDX equals one (1) tablespoon.
WHY DOES MY FIBER BECOME THICK AND GEL-LIKE?
As soluble fiber dissolves, it creates a gel that may improve digestion in several ways. If you want to know more about soluble and insoluble fiber, this article by Healthline is a great resource. If you have a challenging time consuming the fiber, try one or all of these recommendations: Use a shaker bottle to help quickly break up the fiber; continue adding water and shake as needed as you consume. Add 12+ ounces of water to help dilute the fiber; continue adding water and shake/stir as needed.
OMEGA-3 + Vitamin D & K
Can I take all four capsules at the same time?
Yes. You can also split the serving and take 2, two times a day or in reduced servings based on your specific situation.
What type of gel capsules are used in Omega-3?
The Omega-3 capsules are made of fish gelatin, specifically carp/tilapia.
Does the Omega-3 contain Shellfish?
Our Omega-3 supplement contains sardines that aren't shellfish but contain a protein similar to shellfish. We recommend consulting with your medical provider before starting any new supplements if you have concerns.
Is 4,000 IU too much Vitamin D?
The Omega-3 with Vitamin D and Vitamin K includes 4,000 IU of Vitamin D, which is the upper limit of the Recommended Daily Allowance (RDA) that is safe to consume.
Most people are deficient in Vitamin D and require more than the average RDA of 600 IU. This can be particularly important for women in perimenopause and menopause. Having this conversation with your medical provider, who can test you for any deficiency and prescribe you the proper Vitamin D dosage specific to your situation, is essential. Please seek your provider's advice for any questions or concerns.
Read more from Dr. Haver in her blog Omega-3, Vitamin D3 & K2: Partners in Health
Creatine
How Do I Take the Creatine?
Mix 1 scoop (5g) with at least 8 ounces of water or your preferred beverage daily or as recommended by your healthcare professional. It can be used 30-90 minutes before or after exercise. To learn more about the benefits of creatine supplementations, visit our recent blog here.
Can I take creatine while fasting?
Do I take creatine on my days off from working out/exercising?
What is the loading phase of using creatine?
PLEASE verify with your healthcare provider before considering a loading phase.
A loading phase can help to increase creatine muscle stores.. Consuming 20- 25 grams of creatine daily for 5-7 days can rapidly increase muscle stores of creatine by 10-40%. After a loading phase, creatine stores can be maintained by taking a lower dose of 5 grams daily. It is up to each individual to decide whether or not to complete a loading phase. Studies show that lower doses of creatine (5 grams) taken once daily can be equally effective at maximizing stores of creatine, it just may take a bit longer. For more information on how to manage a loading phase, check out this Healthline article.
Read more from Dr. Haver in her blog, The Benefits of Creatine
Collagen - Skin Boost Plus & Collagen - Skin & Bone
How do I take the Collagen?
There are several ways to consume our Collagen supplements, including combining it with our Fiber GDX. Here are some simple suggestions:
- Pour one scoop of Skin Boost Plus into a glass of water and stir. Best done with room temperature water, then chill afterward with ice.
- Blend into Smoothies: Add to your smoothie preparation before you blend.
- With Tea: Skin Boost Plus' light flavor notes complement many teas. Collagen can be added to hot or cold beverages. Mix one scoop into your cup, and enjoy!
- Mix with Yogurt. Collagen can be added to food too! To add Skin Boost Plus to your yogurt, add one scoop, then mix well. Then add the yogurt to your morning bowl.
How much is one (1) scoop of Skin Boost Plus?
One (1) scoop of Skin Boost Plus equals two (2) rounded teaspoons.
Will the Collagen Break my fast?
Yes. The collagen has calories and protein and will break your fast and likely negate the benefits of the fast. It is recommended to consume the supplement during your eating window to maintain the integrity of your fasting window.
What is VERISOL® and FORTIBONE® ?
VERISOL® consists of a special patented composition of collagen peptides - important components to support healthy skin. These Bioactive Collagen Peptides® of VERISOL® are specially optimized for influencing the skin's collagen metabolism directly from the inside to include elasticity and firmness, wrinkles and cellulite, as well as hair and nail support.
FORTIBONE® is developed to promote bone health, increasing bone density and reducing degradation processes. The specific peptides of FORTIBONE® stimulate bone cells to increase the synthesis of bone components such as collagen. They have a kind of ‘signaling effect’ on osteoblasts to counterbalance the collagen degradation in the extracellular bone matrix, which is the essential framework for bone mineralization.
Read more from Dr. Haver in her blog, Recommended Supplements for Menopause.
TURMERIC
Can I break up the Turmeric serving size?
Yes, you can take the two capsules at separate times or reduce the serving size to accommodate your specific situation.
What type of gel capsules are used in Turmeric?
The Turmeric capsules are made of beef gelatin.
Why is black pepper fruit extract included with Turmeric?
While black pepper has multiple benefits, its most significant benefit may be its ability to boost the absorption of curcumin.
Read more from Dr. Haver in her blog, Turmeric 101
What is The ‘Pause Life?
In 2019, when Dr. Haver set out to change the way women approach their nutrition, she did it by introducing The Galveston Diet. Since then, she has seen a serious lack of resources as it relates to aging, midlife, and menopause. The ‘Pause Life is the product of this evolution and will continue to grow and provide resources, tools, and support needed as you move through the changes associated with menopause.
What is the difference between The ‘Pause Life, The Galveston Diet, and The ‘Pause Nutrition Supplements?
The 'Pause Life is your main resource for information and access to different "tools," which we call The Menopause Toolkit. The Galveston Diet is the nutrition arm of The 'Pause Life; it is the foundational program that started the larger conversation about living and feeling your best in midlife and menopause. The 'Pause Nutrition Supplements are another tool to complement your nutrition and fill in the gaps where whole food can't.
I am looking for Medical Advice
Medical advice or medical diagnosis cannot be provided to you through our customer service or community. If you have specific questions regarding health related issues or HT/HRT specific questions related to your treatment, please reach out to your medical provider/physician.
I have a question about Hormone Therapy and whether it is right for me?
We are unable to make any personal recommendations on whether or not Hormone Therapy is right for you. We do believe that every person is worthy of the conversation. We recommend having this conversation with your prescribing physician. If you are not sure where to start, please read this informative blog.
How can I find out information about Hormone Therapy (HT)?
See Dr. Haver's The 'Pause Blog for information pertaining to HT, menopause, menopause related health concerns, nutrition, the Belly Fat Blast & Fab Four Challenges.
I’d like to see Dr. Haver in person?
Please visit the Mary Claire Wellness site here to find out what an appointment includes and how to secure an appointment with Dr. Haver or one of our NPs.
Do you have any recommendations for other Menopause Providers including telehealth?
Here is a link to a blog Dr. Haver wrote where she compares the three major menopause telehealth providers; Find Top Notch Care.
- Here is the link for our ‘Pause Life provider referral program. These are not personal referrals from Dr. Haver, they are testimonials from our students and followers who wanted to share exceptional experiences: Recommended Provider List.
- Here is a list of Menopause Society (formally the North American Menopause Society) members and NCMP (NAMS Certified Menopause Practitioners). These are physicians or other healthcare providers who have sought out extra training, research, certification, or membership in order to better treat women in perimenopause or menopause: Menopause Society.
- These are links to online menopause treatment resources. All appointments are all provided via telehealth.
Evernow
My Alloy
Midi
What is the Galveston Diet?
The Galveston Diet consists of three tenets: intermittent fasting, an anti-inflammatory approach to nutrition, and shifting our nutritional intake to fuel our bodies.
When does the Galveston Diet online program start and finish?
The Program starts now and never ends! It is a completely self-paced online program – you decide when you start and when you finish.
What app do you suggest to track micronutrients?
Our preferred tracking app is Cronometer! Some other options are MyNet Diary, MyFitnessPal, LoseIt, CarbManager, and Fitbit. It is best if the program will calculate net carbs (carb – fiber = net carbs). Many of the Apps offer this feature, but you may have to pay a small charge.
are Nutritional supplements necessary?
We prefer that you get your nutrition from real food. Still, in situations where you can’t get critical nutrients, for example, Omega-3 Fatty Acids or Fiber – supplementation is a great idea. You can purchase The ‘Pause Nutrition supplements here.
I can't login or reset my Galveston Diet password. What should I do?
Make sure you are using the correct login link…
Our program has moved from the legacy platform (Teachable) to a new platform (Circle), make sure you are logging into the proper place…
- If you recently purchased The Galveston Diet Online Program, please login to Circle here.
- If you purchased The Galveston Diet Online Program BEFORE Oct 12, 2022 use the legacy Teachable login link here.
- If you purchased on or after Oct 12, 2022, login to Circle here.
I don’t remember when I purchased the program…
Which one of these program screens looks familiar?
Or...
*Our supplement shop is a separate website, login to your supplement account here.
Still need help? Email us at success@galvestondiet.com
How can I access my The ‘Pause Life supplement account with my Galveston Diet Program login?
If you purchase supplements through our online store, please keep your login and password information on file. The Galveston Diet Program and The Pause Life Supplement store are two different websites. We recommend that you use the same login and password for both. Please keep your information on file. If you lose your login information, you can reset your password by clicking the “Forgot your password” link on this page.
Do The Galveston Diet Meals Fit Fat Loss Macros?
The Galveston Diet Meals are a great tool to use to help supplement the meals and snacks you make for yourself at home. They are made with fresh ingredients that align with The Galveston Diet principle of an anti-inflammatory approach to nutrition, but they are not all designed to hit a specific macro ratio or target. The macronutrient needs of those who follow The Galveston Diet vary and the meals being offered reflect that.
To see if a meal fits your macros goals, you can enter the nutritional information listed for an individual meal into Cronometer as a Custom Food. Then you can decide, based on the macros of that meal, if you’d like to add it to your order.
As long as you track your own macros and ensure that your dietary choices are limiting, rather than promoting, inflammation in your body, you can enjoy any of The Galveston Diet meals and compliment them with the meals and snacks you make at home with the ingredients you enjoy the most!
When can I see the menu?
New menus are added every Friday morning. This menu is visible up until the next order deadline – Thursday, at midnight EST. Our menus vary, depending on your location! We make sure there’s a variety of fresh and delicious food, prepared locally, for all of our members.
What if I have allergies or dietary preferences/intolerances?
If there are certain ingredients you need to steer clear of, you can always add them to your list of Ingredients to Avoid. Once you’ve added ingredients to this list, we’ll take your omissions into account while we curate your menu. Log into your Dashboard, select the order you want to make changes to and click “Manage Upcoming Deliveries”. Choose the ingredients you would like to avoid and save your changes!
What are your quality standards?
All of the animal proteins are raised without antibiotics or hormones and seafood is fished or farmed in ways that don’t harm the ocean environment. We also opted to avoid the top inflammatory foods so you can be sure there is no gluten, dairy, refined sugars or inflammatory oils such as canola or grapeseed in your meals.
When is the deadline to place an order?
You can place their first order any time before Thursdays at midnight EST and you will receive your meals the following week.
When will I receive my meals?
Delivery is based on your location: Members in local delivery zones (LA, DC, and NYC area) may receive up to two deliveries per week, on Sundays and Wednesdays. These members can choose meals for either, or both, delivery dates and can order a minimum of 4 meals and a maximum of 24 meals per week.
Members in our shipped delivery zones get one weekly delivery, on Wednesdays and can order a minimum of 6 and maximum of 12 meals per week.
Is this service available in my area?
Delivery is available to most states through our national shipping zones. To find out if we are available in your area, enter your information here: https://meals.galvestondiet.com/get-started. If your zip code is not yet within our delivery zone, you can sign-up to be notified when we are. We are adding new locations all the time!
What is Mealogic?
The Galveston Diet Meals uses the Mealogic platform for fulfillment and logistics. With this partnership, we’re able to leverage an expert network of chefs, food safety professionals, and other suppliers to provide top-of-the-line ready-to-eat meals nationwide. If you need support with your order, please contact hello@mealogic.io for immediate assistance.
Can the community provide answers to my medical questions?
Medical advice or medical diagnosis cannot be provided to you through this community. If you have specific questions regarding health related issues or HT/HRT specific questions related to your treatment, please reach out to your medical provider/physician.
Never disregard professional medical advice or delay in seeking it because of something you have read in this community or in any linked materials. If you think you may have a medical emergency, call your doctor or emergency room immediately. Medical Disclaimer
How do I join The Free ‘Pause Life Community?
It’s as easy as 1-2-3. Follow this link and fill out your information.
What do I do if I am Having Issues with the App?
The Circle (App) team is constantly making updates to their App capabilities.
- Please check for any recent App updates.
- A device power reset may help.
- You may also need to check your device for updates as well.
- Also, sometimes if those steps above do not help, verifying any security settings you may have within your device settings or wifi that may be prevents access through the app. Turning your wifi off can help to see if it makes a difference.
- Oftentimes those updates and/or steps will resolve any issues you may be having. If the update doesn't resolve your issue, please contact us.
I have a question about Hormone Therapy and whether it is right for me?
We are unable to make any personal recommendations on whether or not Hormone Therapy is right for you. We do believe that every person is worthy of the conversation. We recommend having this conversation with your prescribing physician. If you are not sure where to start, please see this informative blog.
How can I find out information about Hormone Therapy (HT)?
See Dr. Haver's The 'Pause Blog for information pertaining to HT, menopause, menopause related health concerns, nutrition, the Belly Fat Blast & Fab Four Challenges.
I’d like to see Dr. Haver in person?
Please visit Mary Claire Wellness, here, to find out what an appointment includes and how to secure an appointment with Dr. Haver or Joan Moss, NP.
Do you have any recommendations for other Menopause Providers including telehealth?
Here is a link to a blog Dr. Haver wrote where she compares the three major menopause telehealth providers.
- Here is the link for our Galveston Diet physician referral program. These are not personal referrals from Dr. Haver, they are testimonials from our students and followers who wanted to share exceptional experiences: https://thepauselife.com/pages/recommended-physicians/.
- Here is a list of NAMS (North American Menopause Society) members and NCMP (NAMS Certified Menopause Practitioners). These are physicians or other healthcare providers who have sought out extra training, research, certification, or membership in order to better treat women in perimenopause or menopause: https://portal.menopause.org/NAMS/NAMS/Directory/Menopause-Practitioner.aspx
- These are links to online menopause treatment sources. All appointments are all provided via telehealth: https://start.evernow.com/ https://www.myalloy.com https://www.joinmidi.com
