FAQs
Supplements
Company
The Online Program
Meals
Community
How do I manage my supplement subscription?
What is Buy More, Save More?
Buy 3 --> save 10%
Subscribe and save for 10% will still apply on top of the Buy More, Save More discounts.
- Buy More, Save More is not available via social media or shop (Shop Pay) stores. These stores do not provide the functionality to integrate these discounts. Please use the online store to make purchases under our discount program or to subscribe and save.
Why was I charged twice for the same order?
Where is my order?
Do you sell Magnesium?
Will taking the supplements break my fast, especially if I am practicing intermittent fasting?
We also suggest taking Omega-3 and Turmeric with a small snack or meal to aid in absorption of the supplement.
What supplements are Vegetarian, Vegan or without Gluten?
- Creatine
- Fiber GDX
- Creatine
- Fiber GDX
- Creatine*
- Skin & Bone Collagen (no gluten ingredients processed in facility)
- Skin Boost Plus Collagen (no gluten ingredients processed in facility)
- Fiber GDX (Gluten Free, each lot tested)
- Omega 3 w/Vitamin D&K*
- Turmeric*
What does third-party testing mean?
Why haven’t I received my refund?
What do I do if I receive a damaged product?
- Take a photo of the issue, capturing the damage to the product, seal or any leakage.
- Additionally, photograph the bottom of the container to provide us with the batch/lot number.
- Send these photos to shop@thepauselife.com for further assistance.
- DO NOT throw away any defective product or damaged item, to include the shipping box. These may be needed during the claim process.
What is your return/refund policy?
- Undeliverable products due to customer providing incorrect address information.
- Packages not delivered by an assumed delivery date.
FAQ by Supplement:
Fiber GDX
HOW DO I TAKE THE FIBER GDX?
How much is one scoop of Fiber GDX?
WHY DOES MY FIBER BECOME THICK AND GEL-LIKE?
OMEGA-3 + Vitamin D & K
Can I take all four capsules at the same time?
What type of gel capsules are used in Omega-3?
Does the Omega-3 contain Shellfish?
Is 4,000 IU too much Vitamin D?
Creatine
How Do I Take the Creatine?
Can I take creatine while fasting?
Do I take creatine on my days off from working out/exercising?
What is the loading phase of using creatine?
Collagen - Skin Boost Plus & Collagen - Skin & Bone
How do I take the Collagen?
- Pour one scoop of Skin Boost Plus into a glass of water and stir. Best done with room temperature water, then chill afterward with ice.
- Blend into Smoothies: Add to your smoothie preparation before you blend.
- With Tea: Skin Boost Plus' light flavor notes complement many teas. Collagen can be added to hot or cold beverages. Mix one scoop into your cup, and enjoy!
- Mix with Yogurt. Collagen can be added to food too! To add Skin Boost Plus to your yogurt, add one scoop, then mix well. Then add the yogurt to your morning bowl.
How much is one (1) scoop of Skin Boost Plus?
Will the Collagen Break my fast?
What is VERISOL® and FORTIBONE® ?
TURMERIC
Can I break up the Turmeric serving size?
What type of gel capsules are used in Turmeric?
Why is black pepper fruit extract included with Turmeric?
What is The ‘Pause Life?
What is the difference between The ‘Pause Life, The Galveston Diet, and The ‘Pause Nutrition Supplements?
I am looking for Medical Advice
I have a question about Hormone Therapy and whether it is right for me?
How can I find out information about Hormone Therapy (HT)?
I’d like to see Dr. Haver in person?
Do you have any recommendations for other Menopause Providers including telehealth?
- Here is the link for our ‘Pause Life provider referral program. These are not personal referrals from Dr. Haver, they are testimonials from our students and followers who wanted to share exceptional experiences: Recommended Provider List.
- Here is a list of Menopause Society (formally the North American Menopause Society) members and NCMP (NAMS Certified Menopause Practitioners). These are physicians or other healthcare providers who have sought out extra training, research, certification, or membership in order to better treat women in perimenopause or menopause: Menopause Society.
- These are links to online menopause treatment resources. All appointments are all provided via telehealth.
Evernow
My Alloy
Midi
What is the Online Program?
When does the Online Program start and finish?
What app do you suggest to track micronutrients?
are Nutritional supplements necessary?
I can't login or reset my password. What should I do?
- If you recently purchased The Galveston Diet Online Program, please login to Circle here.
- If you purchased The Galveston Diet Online Program BEFORE Oct 12, 2022 use the legacy Teachable login link here.
- If you purchased on or after Oct 12, 2022, login to Circle here.
How can I access my The ‘Pause Life supplement account with my Online Program login?
Do The 'Pause Life Meals Fit Fat Loss Macros?
When can I see the menu?
What if I have allergies or dietary preferences/intolerances?
What are your quality standards?
When is the deadline to place an order?
When will I receive my meals?
Is this service available in my area?
What is Mealogic?
Can the community provide answers to my medical questions?
How do I join The Free ‘Pause Life Community?
What do I do if I am Having Issues with the App?
- Please check for any recent App updates.
- A device power reset may help.
- You may also need to check your device for updates as well.
- Also, sometimes if those steps above do not help, verifying any security settings you may have within your device settings or wifi that may be prevents access through the app. Turning your wifi off can help to see if it makes a difference.
- Oftentimes those updates and/or steps will resolve any issues you may be having. If the update doesn't resolve your issue, please contact us.
I have a question about Hormone Therapy and whether it is right for me?
How can I find out information about Hormone Therapy (HT)?
I’d like to see Dr. Haver in person?
Do you have any recommendations for other Menopause Providers including telehealth?
- Here is the link for our Galveston Diet physician referral program. These are not personal referrals from Dr. Haver, they are testimonials from our students and followers who wanted to share exceptional experiences: https://thepauselife.com/pages/recommended-physicians/.
- Here is a list of NAMS (North American Menopause Society) members and NCMP (NAMS Certified Menopause Practitioners). These are physicians or other healthcare providers who have sought out extra training, research, certification, or membership in order to better treat women in perimenopause or menopause: https://portal.menopause.org/NAMS/NAMS/Directory/Menopause-Practitioner.aspx
- These are links to online menopause treatment sources. All appointments are all provided via telehealth: https://start.evernow.com/ https://www.myalloy.com https://www.joinmidi.com